This training is open and free to all 3CX Partners. This training will also prepare attendees for the 3CX Academy certification exam.

Pre-requisites: Knowledge of Microsoft networking technology and concepts.

During this training, you will be able to:

• Appreciate the painless deployment of the server on a standard Windows machine and get making calls quickly (bring your notebooks XP Pro, Vista Business, Windows 7 Pro min.)
• Understand how to set up both software and hardware SIP Phone extensions
• Understand how to set up PSTN gateways for the termination of telephone lines, analogue, ISDN, complete with DID
• Understand how to set up ITSPs (normal VoIP Providers, and SIP Trunk Providers)
• Learn about the architecture of 3CX Phone System for Windows
• Receive tips and hints on how to position 3CX during the sales process and up sell to 3CX Small Business, Pro and Enterprise Editions
• Learn how to interact with 3CX support when troubleshooting issues
• Spend the second day with 3CX Technical Support Manager Kevin Attard Compagno for a "new" Advanced Training Workshop
• Meet with 3CX CEO Nick Galea and North America Channel Manager Brian Conway to discuss sales and marketing throughout the 2 days

Meeting Agenda - Day 1:

  9:00 Welcome
  9:15 Nick Galea, CEO and Founder of 3CX presenting Version 9 and the 3CX Roadmap

10:15 Installing the 3CX Phone System by Kevin Attard Compagno, 3CX Community Manager

• Supported platforms
• Recommendations for installations
• Setting up extensions
• Setting up a call
• Setting up a gateway
• Gateways and DDI
• Phone display configuration
• Remote extensions

12:30 Lunch (provided by 3CX)

  1:15 VoIP Providers by Kevin Attard Compagno, 3CX Community Manager

• Concepts
• Configurations
• Inbound and outbound - Basic Concepts

  2:30 Break

  2:45 In-depth view of basic mechanisms

• Troubleshooting - Common issues and hints
• Other features and capabilities

  4:00 Differences between FREE and Commercial editions

• How to request support
• Documentation and Blog resources

  4:30 Q&A and wrap-up

Meeting Agenda - Day 2 - 3CX Advanced Training Workshop:

   9:00 Start of Day 2

• Advanced IP phone Provisioning

1. Time, Time Zone, DST Settings
2. Customizing an already existing template
3. Cloning a template for particular needs
4. DHCP Server Settings & Option 66
5. If you need TFTP

• Forwarding Rules

1. Forwarding to Outside Numbers (including "rebound")
2. Retaining Original CallerID

• 3CX Phone4 - softphone

1. LAN Config
2. WAN Config with and without tunnel
3. Issues with multiple Sound Cards (USB handset)

• External Extensions

1. Direct
2. Tunnel

• Phones not in devices.xml, and relation to PBX delivers Audio, ReInvites, Replaces
• 3CX APIs and Functionality
• Outbound Rules

1. Full Blown Dial Plan

• Router Configuration

1. Port Forwarding
2. Disabling of SIP ALG / Helper
3. Static Public IP Address
4. STUN-less operation

• Non-GUI Providers

1. Difference between Registration and Trunk
2. Outbound Parameters Full Spiel
3. How to add extra template manually

• Source ID for DID
• E164 for Outlook Dialing
• License Activation Issues

1. Change in Network Topology triggers reverting to free
2. Routing and Remote Access - incompatible with 3CX

• Wireshark
• Logging Information

  4:30 Q&A and wrap-up